Company

With over 70 years combined experience, the team at GPL Customs Services provides a professional and cost effective service for all customers. We have dedicated teams to cover all aspects of your Customs Clearance services operation.

About Us

GPL Customs Services is part of the successful Graypen Group of companies. The group was established in 1969 and has a strong track record for providing quality professional port services. Our group of experienced customs specialists can assist with all manner of import and export shipping.

As well as our Customs operations centre in Newport, we also have access to all GP Shipping and Graypen offices in 25 locations across the UK. We have offices in Rotterdam and Antwerp. We hold full ISO 9001:2015 quality accreditation & are AEO authorised.

To ensure that GPL Customs Services remains at the forefront of customs clearance and logistics capability for our clients, we have made substantial investments in systems. We have incorporated the latest EDI Enterprise Technology and Management Systems to meet that demand. So that we can provide total shipment and clearance packages for our clients we are linked via Direct Trader Input (D.T.I.) with HM Revenue & Customs in the UK.

Our Core Values

S
Service

The standard by which we are measured and central to what we do. Our aim is to provide a consistent high quality, traditional and progressive port agency service.

E
Excellence

Our foundations are broad and strong and it is our staff members that continue to challenge and develop so that we can meet expectations and maintain the valued trust of our partners.

A
Accountability

Continued development comes from the monitoring of service and performance. Accepting responsibility, learning to identify and prevent failures demonstrates our professionalism and builds trust.

S
Safety

Management of risk and adhering to the latest H&S Regulations is paramount. We work in partnership with our clients, port and terminals to ensure continued good practice.

Corporate Information

You can find more information about our Corporate and Social Responsibilities as a company, as well as a copy of the Trading Terms that govern our working relationships using the links below.